At Fly Over Cargo we have a vision – TO CONDUCT CORPORATE ACTIVITIES TO THE HIGHEST ETHICAL AND PROFESSIONAL STANDARDS.
To achieve our vision, we have to constantly improve all aspects of FLY OVER CARGO services. And for that we need a plan that maps out a comprehensive overhaul of our operation, within a realistic time frame.
This is that plan. Over a five-year period from 2013-2017, we will renew our culture, our equipment and our processes. In the end, we will have succeeded when our customers, our staff and FLY OVER CARGO stakeholders say their pride in the FLY OVER CARGO has been restored.
This plan forms the basis for all business activity at FLY OVER CARGO. It will inform investment decisions, business planning and performance management. The seven strategic objectives and core strategies described in this document will transform FLY OVER CARGO, our performance and our reputation.
Critically, this plan will allow my team and I to prioritize resources to meet the challenges. There is a huge amount of work to be done and this plan serves as a reference guide to resist scope creep. Put another way, if a proposed additional piece of work does not contribute to one of the seven strategic objectives, it will be considered a low priority.
Building on the work, I want to see an overhaul of FLY OVER CARGO equipment, processes and culture. Renewal of our fleet, important though that is, is only part of the challenge. For us to achieve success, customers must notice the difference in the quality and consistency of our service. Only then will our reputation be transformed in the eyes of our customers, stakeholders and peers.